Privacy Policy for Convoboost

This document outlines our privacy practices. You can also review our Terms of Service.

Effective Date: August 12, 2025

1. Introduction

Welcome to Convoboost (the "Service"), an application provided by Gagahealth Private Limited ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bot to automate replies to Instagram direct messages (DMs) and comments.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide our Service, we may collect the following types of information:

• A. Information You Provide to Us:
  • Account Information: When you connect your Instagram account to our Service, you provide us with your Instagram handle and grant us permission via the Instagram API to access certain data.
  • Configuration Data: You provide us with the rules, keywords, and message templates that you want the bot to use for auto-replies.
  • Payment Information: If you subscribe to a paid version of our Service, our third-party payment processors will collect payment information necessary to complete the transaction. We do not store your full credit card details on our servers.
• B. Information We Collect Automatically:
  • Instagram Content Data: Our Service needs to process the content of incoming comments and DMs on your connected Instagram account to function. This includes the text of the messages/comments, the username of the sender, and associated metadata (like timestamps).
  • Usage Data: We may collect information about how you interact with our Service dashboard or website, such as your IP address, browser type, pages visited, and the time and date of your visit.
  • Cookies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: To operate the bot, access your Instagram messages/comments, and send replies based on your configured rules.
• To Manage Your Account: To set up and manage your user account, process payments, and provide customer support.
• To Improve Our Service: To understand how our users interact with the Service and to improve its functionality and user experience.
• To Communicate With You: To send you service-related announcements, updates, security alerts, and support messages.
• To Enforce our Policies: To enforce our Terms of Service and to comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Third-Party Service Providers: We may share information with vendors who perform services for us, such as cloud hosting, payment processing, and analytics.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to access, update, or request the deletion of your personal data. To exercise these rights, please contact us at contact@gagahealth.com.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: contact@gagahealth.com
• By mail: Gagahealth Private Limited, VR1 And U&I Centre, SCO-83, Sector 29, Gurugram, Haryana 122022